FAQ
Welcome to Av’s Pure Beauty, where glowing skin begins with care, confidence, and clean ingredients.
Got a question? We’ve got answers! Below are some of the most frequently asked questions to help guide your skincare journey with us.
💼 ABOUT OUR BRAND
1. What is Av’s Pure Beauty?
Av’s Pure Beauty is a skincare brand committed to providing safe, effective, and affordable skincare products for all skin types. We focus on creating simple, clean, and skin-loving formulas that give real results — without the luxury price tag.
2. Are your products safe for all skin types?
Yes! Our products are carefully formulated to be gentle and effective on all skin types — including sensitive, oily, dry, and combination skin. We always recommend doing a patch test before applying any new product to your entire face.
🛍️ ORDERS & PAYMENTS
3. How can I place an order?
You can place your order through:
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Our website
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WhatsApp: +[1 9787709602]
4. What payment methods do you accept?
We currently accept:
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Bank Transfer
Payment instructions will be shared at checkout.
🚚 SHIPPING & DELIVERY
5. Do you deliver nationwide?
Yes! We deliver to all states within [USA]. Delivery timelines and fees may vary based on your location.
6. How long does delivery take?
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Processing Time: 1–2 business days
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Delivery Time: 3 –15business days (depending on location)
7. How much is the delivery fee?
Delivery fees are calculated based on your location and the courier service used. We’ll let you know the exact cost before confirming your order.
📦 RETURNS & EXCHANGES
8. Can I return or exchange a product?
Due to the hygienic nature of skincare products, we do not accept returns on opened or used items. However, if you receive a damaged, wrong, or defective product, please contact us within 48 hours of delivery with your order number and photo proof.
Check our full Returns & Exchange Policy [here].
🧴 PRODUCTS & USAGE
9. How do I know which product is right for me?
We offer free skincare consultations to help you choose the right product for your skin type and concerns. Just send us a message on WhatsApp or Instagram with details like:
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Your skin type (dry, oily, combination, sensitive)
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Current issues (acne, dark spots, uneven tone, etc.)
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Products you’ve used before
We’ll respond with a customized routine recommendation.
10. Are your products natural or organic?
Our products are made with a blend of natural, plant-based ingredients and scientifically safe actives, designed to nourish and repair your skin effectively — without harsh chemicals or harmful additives.
11. Are your products tested on animals?
Absolutely not. Av’s Pure Beauty is cruelty-free — we love your skin and animals equally.
12. How should I store my products?
Keep your products in a cool, dry place away from direct sunlight. Ensure lids are tightly closed after use to maintain product quality.
💛 CUSTOMER SUPPORT
13. How can I contact customer service?
We’re always here to help! You can reach us through:
Response time: Within 24 hours (usually faster during working hours)
14. Can I resell your products?
Yes! We welcome wholesale and bulk inquiries. If you’re interested in becoming a distributor or reseller, please send us an email at anielvshopify@gmail.com or message us on WhatsApp.
🎁 BONUS QUESTIONS
15. Do you offer gift packages or skincare sets?
Yes! We have curated skincare sets that make perfect gifts or starter routines for specific skin concerns (like acne or glow-enhancing sets). Custom gift boxes can also be arranged on request.
16. Do you run promos or sales?
Yes, we offer seasonal sales, special discounts, and giveaways from time to time. Follow us on Instagram and join our WhatsApp list to stay updated!
❓ Still Have Questions?
No worries — we’re here for you. Just send us a message and we’ll respond as soon as possible.
📧 Email: support@avspurebeauty.com
📱 WhatsApp: +[Your Phone Number]
Thank you for choosing Av’s Pure Beauty — where skincare is made simple, affordable, and effective.
Your skin deserves the best — and we’re honored to be a part of your glow journey. 🌸✨