Thank you for shopping with Av’s Pure Beauty — where your glow is our priority! ✨
We’re committed to getting your skincare products to you safely, quickly, and efficiently. Please take a moment to review our Shipping Policy to understand how we process and deliver your orders.
Thank you for shopping with Av’s Pure Beauty — where your glow is our priority! ✨
We’re committed to getting your skincare products to you safely, quickly, and efficiently. Please take a moment to review our Shipping Policy to understand how we process and deliver your orders.
🚚 Processing Time
Once your order is placed and payment is confirmed, we begin preparing your products with care.
Please note that processing time is separate from delivery time.
📦 Shipping & Delivery
We currently ship orders nationwide, and we’re working toward offering international shipping soon!
🏠 Standard Nationwide Delivery
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Delivery Time: 2–5 business days (depending on your location)
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Shipping Fee: Flat rate or based on location (please refer to rates at checkout)
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Courier: We partner with reliable third-party delivery services to ensure your package arrives on time and in good condition.
Note: Delivery to remote or rural areas may take a little longer.
🌍 Do You Offer International Shipping?
We currently do not offer international shipping, but we are working on expanding our services.
Once your order has been shipped, you will receive a shipping confirmation email or WhatsApp message with your tracking number and a link to track your package.
If you have not received your tracking info within 2 days after placing your order, please contact us via:
❗ Delivery Issues or Delays
We do our best to ensure timely delivery, but please understand that delays can sometimes occur due to factors beyond our control (e.g., weather, logistics issues, high-demand periods).
If your order is delayed or has not arrived within the expected timeframe:
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First, check the tracking link.
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Contact the courier service using the tracking number provided.
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Still stuck? Reach out to us directly and we’ll help resolve it as quickly as possible.
📬 Incorrect Address Policy
Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to the wrong address due to customer error.
If you notice an error after placing your order:
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Contact us immediately via WhatsApp or email.
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If the order hasn’t been shipped yet, we’ll correct the address.
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If already shipped, we will assist you in recovering the package, but reshipping fees may apply.
📦 Missing or Damaged Orders
If your order arrives damaged, incomplete, or you believe it has been lost in transit, please contact us within 48 hours of delivery with:
We will investigate the issue and offer a suitable resolution, which may include a replacement, store credit, or refund (depending on the situation).
💬 Need Help?
We’re always here to help! If you have any questions or concerns about your order or delivery, feel free to contact us:
🧴 Thank You for Choosing Av’s Pure Beauty!
We appreciate your trust in us. Every order is packed with love, care, and the mission to help you glow from the inside out.